TERMS AND CONDITIONS
The owner of the online store www.ZION-Baltic.com (hereinafter referred to as the online store) is HLG BALTIC OÜ (registry code 14750489), located at Loitsu 5-114, 13622 Tallinn, Estonia.
Validity of contract of sale, product and price information
The conditions of sale apply to purchases of goods from the online store.
The prices of the products sold in the online store are indicated next to the products. Prices are given in euros and include 20% VAT.
A fee for shipping is added to the price.
The shipping cost depends on the location of the purchaser and the shipping method. The shipping cost is displayed when the purchaser places the order.
Product information is provided immediately adjacent to the product in the online store.
Placing an order
Add the desired products to your shopping basket to order them. Fill in all of the required fields and choose the most suitable shipping method to complete the order. The total cost is then displayed on the screen. This can be paid via an online bank transfer or using another payment method.
The contract enters into force when the amount payable is transferred to the bank account of the online store.
If we cannot deliver the ordered goods due to stock running out or for any other reason, the purchaser will be informed as soon as possible and the money paid (including the shipping cost) will be refunded promptly, but no later than within 14 days of receiving the notification.
Goods are shipped to the following countries: Estonia, Finland, Sweden, Norway, Denmark.
The purchaser bears the shipping cost and the respective price information is displayed next to the shipping method.
All shipments within Estonia generally arrive at the destination specified by the purchaser within 3-7 business days of the date of entry into force of the contract of sale. All shipments outside of Estonia are guaranteed to arrive within 7-10 calendar days.
We have the right to ship goods in up to 45 calendar days in exceptional cases.
Right of withdrawal
After receiving the order, the purchaser has the right to withdraw from the contract entered into with the e-store within 14 days.
The right of withdrawal does not apply if the purchaser is a legal person.
Returned goods must be unused, undamaged, and in their original packaging.
The purchaser shall bear the cost of returning the goods, except in cases where the reason for the return lies in the fact that a refundable product does not comply with the order (e.g. a wrong or defective product).
The purchaser must return the goods within 14 days of the submission of the declaration of withdrawal or submit evidence that they handed over the goods to the carrier within the aforementioned period.
Upon receiving the returned goods, the online store shall return to the purchaser, immediately but no later than after 14 days, all of the payments received from the purchaser based on the contract.
The online store has the right to refuse to make the refund until the goods being returned are received or until the buyer has provided proof of returning the products, whichever occurs first.
If the buyer has clearly chosen a different form of shipment than the cheapest usual form of shipment offered by the online store, the store is not required to compensate the cost exceeding the usual shipping cost.
The online store has the right to withdraw from the sale and demand that the goods be returned by the purchaser if the marked price of the goods in the online store is significantly lower than the market price of the goods due to an error.
The online store is responsible for the non-compliance of goods sold to a purchaser with the terms and conditions of the contract or for deficiencies which already existed at the time of delivery and which occur within two years of delivering the goods to the purchaser. Within the first six months of delivery it is assumed that the defect was present at the time of delivery. It is the online store´s responsibility to prove otherwise.
The purchaser has the right to turn to the online store within two months of the occurrence of a defect by e-mailing info@ZION-Baltic.com
The online store is not liable for any defects arising after delivering the goods to the purchaser.
If goods bought from the online store have defects for which the online store is responsible, the online store will repair or replace the defective goods. If the goods cannot be repaired or replaced, the online store shall return to the purchaser all of the payments involved in the contract of sale.
The online store will respond to the consumer´s complaint in written form or in a form that enables written reproduction within 15 days.
Direct marketing and processing of personal data
The online store only uses the personal data entered by the purchaser (including name, phone number, address, e-mail and bank details) for processing the order and sending goods to the purchaser. The online store forwards personal data to the transport service provider in order to deliver the goods.
The online store sends newsletters and offers to the purchaser’s e-mail address only if the purchaser has expressed their wish to receive them by entering their e-mail address on the website and indicating their desire to receive direct mail.
The purchaser is able to opt out of offers and newsletters sent to their e-mail address at any time by letting us know via e-mail or by following the instructions in an e-mail containing an offer.
Settlement of disputes
All complaints made by a purchaser about the online store must be e-mailed info@ZION-Baltic.com
If the purchaser and the online store are not able to settle the dispute by agreement, the purchaser may contact the Consumer Dispute Committee. You can review the procedural rules and submit a complaint here. The Consumer Dispute Committee is competent to resolve disputes arising from a contract between a purchaser and the online store. Resolution of disputes by the Consumer Dispute Committee is free of charge for the purchaser.
A purchaser may also turn to the dispute resolution bodies of the European Union.
In order to offer our services to you, we require certain information. As an example, you have to open an account with us to order our goods. Your privacy is extremely important to us, which is why we believe that you should always know what type of information we require from you for placing orders and receiving our newsletter. We want you to know why we collect your information and how we use this information. You should know that you have effective control of both and can exercise your rights whenever you wish to do so. That is the purpose of this privacy statement.
HLG BALTIC OÜ
Address: Loitsu tn 5-114, 13622 Tallinn, Estonia
If you have any questions about how we protect your privacy or general inquiries on privacy policies, or would like SELLER to discontinue using your information, you can contact our data protection person below with your specific questions and concerns:
What data is collected and processed by SELLER ?
Our privacy promise: we collect your data in the customer management system of SELLER only for fulfilment of your enquiries, fulfilment and processing of the sales contracts between you and us and for SELLER’s own informational and advertising purposes. Employees of the SELLER online shop and customer service team have access to the data stored in our customer management system. The SELLER`s customer management system is based on the legitimate interests of SELLER and facilitates compliance with the privacy laws regarding data accuracy and data portability. Your interests and fundamental rights were adequately accounted for. You are not required to share personal data with us and can, for example, choose to modify your cookie settings. Please note, however, that you might not be able to order from our online shop or might not experience the best-possible customer experience if you decide not to share your information with us. Nevertheless, the user is at liberty to choose and decide what he or she is willing to share with us.
Below you will find more details regarding the type of information we use and how we use it:
Contact Data / Profile Data & Messages
Profile and contact data refer to personal and demographic information about you (so-called master data) and your individual interests, which you communicate to us when registering your customer account or when you contact us by telephone or e-mail. This includes, for example, the following data:
Name, gender, address, date of birth, telephone number, e-mail address and fax number
Profile data may also include other information about you and your interests. This information can already be collected during registration (e.g. sailboat or motorboat) or can be added later. This is the case, for example, if you subsequently add voluntary information to your profile.
Mandatory information is usually your name, e-mail address and a user-defined password. Your e-mail address and password will later form your login data.
When you place an order with SELLER or make a purchase on site, we collect your purchasing data. Purchasing data may include the following information, depending on the type of sale and transaction status:
Customer number, order number, details of products purchased, payment method details, delivery and billing addresses, notices and communications relating to purchases (e.g. disclaimers, complaints or messages to customer service), delivery and payment status, e.g. ” Completed ” or ” Sent “.
When you access and use our website, we collect the personal data that your browser automatically transmits to our server. This information is temporarily stored in a so-called log file. When you use our website, we collect the following data, which is a technical requirement for us to display our website to you and to ensure stability and security:
- IP address of the computer you are using
- Date and time of access
- Name and URL of the retrieved file
- Website from which access is made (referrer URL)
- Browser used and, if applicable, the operating system of your computer, as well as the name of your internet access provider.
Computer and Access Data (Cookies, IP Addresses*, Profiling Data)
When using online and mobile services, it is necessary for technical data to be generated and processed in order to provide and display the functions and content offered on your device. We collectively refer to this information as “computer and access data”. Computer and access data is generated each time you use an online and mobile service. It does not matter who the provider is. Device and access data can therefore be created, for example, when you use:
Websites, apps, social media fan pages, e-mail newsletters, location-based services.
SELLER collects computer data and access data from online and mobile services offered by SELLER itself, i.e. our online shop.
SELLER may also collect computer and access data from online and mobile services provided by other companies that are social media or advertising partners of SELLER or participate in the same online advertising networks, such as Google’s advertising network.
Device and access data includes the following categories:
- General information about the device: Information about the type of device, the version of the operating system, configuration settings (e.g. language settings) and information about the Internet connection (e.g. name of the mobile network).
- Identifying Data (IDs), such as session IDs, cookie IDs, unique device IDs (e.g., Google Advertising ID), third-party account IDs (if you use social plug-ins or social logins or pay via PayPal), and other popular Internet technologies to identify your web browser, device, or specific app installation.
- Each time you access our servers and databases, device and access data is recorded in so-called server log files. The IP address contained therein is briefly made anonymous at the end of the respective session as soon as storage is no longer necessary to maintain the functionality of the respective website. Access data is automatically transmitted each time a web server and databases of apps and web browsers are accessed online (as part of so-called HTTP requests). This involves standardised information about the requested content (such as the name and file type of a file accessed) and other information about server access (such as the amount of data transmitted and error codes), about your device (e.g. device type, operating system, software versions, device IDs, IP address, the page previously visited and the time of access).
We also collect location data derived from the IP address of your device (to city level). An anonymous IP address shortened to three digits is used for this purpose. This IP address can thus no longer be used to identify your Internet connection or device. Each device connected to the Internet must be assigned a multi-digit, unique number. This is called an IP address. This process (known as geolocalisation) is used by us and most other online shops, for example to detect fraudulent orders.
When you interact with our website, we collect information that tells us what content, topics, products, product types or brands you are interested in. For example, we may use purchase data, wish list content and your age (provided such information is available to us) and comparisons with users with similar characteristics to determine which product categories you are interested in. This allows us to show you the products that are most likely to be relevant to you first the next time you search.
For this purpose, we also receive information and statistics from our external advertising partners on demographics (such as age, gender, region), device and access data as well as the interests of our users. We ensure that our advertising partners (e.g. Google) only provide SELLER with aggregated, encrypted or anonymous data, so that we cannot assign the data to a specific person, in particular a specific user. This information can help us to better understand our users, for example in the context of customer structure analyses and user segmentation.
What does HLG BALTIC use my data for and on what legal basis ?
SELLER processes your data in compliance with all applicable data protection laws. In doing so, we naturally observe the requirements of data protection law for the processing of personal data. We therefore only process your data for the purposes explained to you in this data protection declaration or as specified when the data was collected. These are primarily for the processing of purchases and the provision, personalisation and further development as well as the security of our services. In this chapter we also provide information on the legal basis on which we process data for individual purposes. Depending on the legal basis on which we process your data, you may be entitled to special data protection rights in addition to your existing data protection rights such as the right to information. For example, in some cases you have the right to object to the processing of your data.
In order to process your payment for the ordered goods and to fulfil the sales contract.
Name, gender, address, date of birth, e-mail address and telephone number:
- So that we can complete an effective sales contract with you.
- For your order to be delivered to you: we use your personal information in order to deliver your purchases to your specified delivery address. This is an essential part of your order with us and is required to perform our contract with you.
- To be able to process returns and warranty claims.
- The provision, personalisation and tailoring of our service to suit your needs
- To ensure the overall security, operability and stability of our services, including protection against attacks.
- Sending of a dispatch tracking by e-mail, so that you are always up to date about the status of your order and know where it is at any given time. By confirming the data protection declaration in our online shop or by giving your e-mail address by telephone, you consent to the forwarding of your e-mail address to the parcel service for shipment tracking. Your e-mail address will be used by the postal service providers to offer you tracking of your order and to keep you informed about the whereabouts of your ordered goods and the exact hour of delivery.
- To send you offers by e-mail that you have requested from us.
- The provision of news, announcements, newsletters and other direct communication, insofar as this is an integral part of our contractual services or the services you have requested.
- Non-promotional communication with you regarding technical, security and contractual matters (e.g. fraud warnings, account blocking or contract amendments).
Fraud prevention and credit assessment
In order to counteract the risk of data security breaches, the data of the users of our services is transmitted in encrypted form. This applies both to the order and registration through the customer account. We use SSL (Secure Socket Layer) encryption for this purpose. As a result of the encryption, data cannot be viewed by third parties. In order to protect ourselves further against external attacks, we make use of special security technologies that continuously monitor our systems and immediately detect and display any anomalies. In addition, we protect our systems against loss, destruction, unauthorised access, alteration or distribution of customer data by unauthorised persons through technical and organisational measures. In this way, we aim to keep the risk of unauthorised access as low as possible, since the protection of your data is our top priority. Nevertheless, as with other companies, we cannot guarantee total protection.
Sending email newsletters for advertising purposes
We use your information solely for our own advertising purposes. We would like to keep you informed regarding new products, our services as well as interesting events. Therefore, we also use your information for recommending certain products, services and events beyond your purchases that could be of interest to you. Evaluating the purchase history and sending relevant advertising by mail or email to existing customers only takes place in consideration of your legitimate rights and only for products and services of SELLER.
To prevent and detect fraud
By accepting the privacy statement in our online store or by providing us with your email address via phone, you agree to the collection, processing and use of your personal information, as listed below, in order to detect and prevent fraud through profile tracking. Fraud affects everyone and in order to prevent this, we attempt to detect and correct it. In order to do so, we collect and store information when you visit our online shop. The following information is collected:
Your information to finalise a contract (purchased item, name, invoice and delivery address, email address, type of payment and shipping method) and your device’s profile (i.e. hardware and software details of your device) by means of the following data categories: information we collect, such as the language setting of your browser or the operating system of your device.
Information about your computer collected by means of the https protocol, for example stored cookies on your device. This way, we can recognise your devices during later visits of our online shop. We automatically check whether anything indicates potential abuse of our online shop.
In the event that abuse is suspected, an employee of our online shop reviews the suspicion and the underlying evidence. If a contract is denied, you are notified; and upon request, the primary reasons for this decision can be disclosed. Your consent in particular encompasses the eventuality that you are recognised when you visit our online shop again with the purpose of automatically evaluating whether anything indicates abuse of our online shop. Your online profile information is only used by SELLER for the purpose of identifying and preventing abuse (fraud prevention).
Your consent can be revoked with future effect at any time.
This information is necessary for security reasons. Further use of our online shop is unfortunately not possible once you have revoked your consent.
Recipient of Personal Details
SELLER does not sell your information to third parties – whether this information is personal or of another nature. You can be sure of this.
Nevertheless, we have to submit your information within the scope of our statutory permission to the following types of companies in order to provide you with important services and to fulfill our sales contract:
- companies that are responsible for safely delivering your purchases and catalogue orders, such as parcel services & shipping providers, forwarders, dialogue marketing specialists / lettershop services
- payment service providers that process payments & potential refunds of your order
- IT service providers for maintenance and software support of our IT systems
- credit reporting / service providers for credit assessments, collection agencies, law enforcement authorities and institutions for credit assessments and fraud prevention
- careful disposal of your information after a certain, statutory time period: file and data storage media destruction companies
Data that has been passed on in this way may only be used by the recipient to carry out his or her task. Any other use of the information is not permitted.
Duration of Data Storage
We store your data as long as it serves a specific purpose: as long as you have an account with us or as long as we require your information for providing services to you or (if you are in contact with our customer support) only as long as support-related reporting is necessary.
In case it necessary or required for fulfilling legal (e.g. telecommunications data retention), fiscal and official regulations, settling disputes, preventing fraud and abuse, we may store some of your information, even after you have closed your account or said account no longer is required for providing services to you.
The storage duration for certain information that is used for finalising sales contracts and for which a fiscal retention period is stipulated (receipts) is at least 10 years. During that time, use of the information is limited. The retention period begins with the end of the calendar year during which the offer was submitted or the contract was fulfilled.
Your Rights / Your Right as an Affected Person
You have the following rights regarding your data with the SELLER:
Objection to Marketing
You have the right to object at any time to processing of your personal data for marketing purposes without incurring any costs other than the transmission costs in accordance with the basic tariffs. The below listed contacts are available to you for that purpose. For that purpose, the following contacts are available.
Your consent to processing of your personal data can be revoked at any time with future effect. Please note though that you might have to re-enter your information prior to placing a new order.
You have the following rights with regard to your personal information:
- Right to be informed
- Deleting and restricting processing
- Objection against use
- Data portability
- Right to file appeals with supervisory authorities
Right to object
You have the right to object at any time to processing of your personal data. In case you object, we will no longer process your personal information, unless we can demonstrate compelling and legitimate reasons for processing that outweigh your interests, rights and freedoms. Additionally, if processing is necessary for the establishment, exercise or defence of legal claims. This also includes profiling based on those provisions. Your legal right to be informed, to correction or deletion of personal data remains unaffected. Please contact us at the below listed phone number or email address if you would like to look at your personal data and receive more information regarding fees that might be charged in accordance with applicable laws. If you assert your legal right to be informed, to correction or deletion of your personal data, we might, under certain circumstances and in accordance with applicable laws, refuse to provide information, correct or delete your personal data.
www.ZION-Baltic.com site and its content copyright belongs only to:
HLG BALTIC OÜ (Reg.nr.14750489).
All rights reserved
Downloaded material from this site may be used for well targeted and private purposes only. The use and reproduction for any kind of commercial purposes is prohibited.
Reproduction of the material downloaded from the Web site and publication to third parties must be informed and shown the original source of the material from the site www.ZION-Baltic.com.